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Trial theme
Answer
4/7/19 9:03 PM
Hi,
We are testing the Ace theme, but when I install the theme seems like someone already used the trial version, maybe another developer, but I just got the license last Friday(with My account) and I couldn't use it.


ProductStatusOwnerDescriptionTypeStart DateExpiration DateAdditional Information
AceExpiredXXXXTrial License (XXXX)ProductionFebruary 26, 2018 2:37:56 PM UTCMarch 28, 2018 2:37:56 PM UTC



As the image below I have one valid license.
 PurchasedUsage TypeOrder IDLicensesTypeLicense Expiration
4/5/19Trialb150f1ae-518a-4918-8091-7abe594d583c0/1Instance5/5/19

Perhaps the problem is some cash but I don't know where. 
In advance, I thank you for the help
PurchasedUsage TypeOrder IDLicensesTypeLicense Expiration
4/5/19Trialb150f1ae-518a-4918-8091-7abe594d583c0/1Instance5/5/19
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RE: Trial theme
Answer
4/7/19 10:49 PM as a reply to Claudio Augusto De Paulo Resende.
Hi,

Thank you for your interest to our themes,
The trial license is not renouvelable, it doesn't work because you're already used the Ace theme trial last year.

Best Regards,
Khaoula
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RE: Trial theme
Answer
4/7/19 10:57 PM as a reply to khaoula.
Hi,
Thank you for your prompt answer.
My account never used it, maybe another developer for another project.
can it be related with the IP, or something else? because as I said, I never used it before. I just got the license last Friday.
Kind Regards,
Claudio Resende.
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RE: Trial theme
Answer
4/8/19 8:59 PM as a reply to Claudio Augusto De Paulo Resende.
I found the problem, though I could register yet, the problem was that I was using I old Liferay installation and someone already used this theme on this installation so get an older license.
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RE: Trial theme
Answer
4/8/19 10:00 PM as a reply to Claudio Augusto De Paulo Resende.
Great, enjoy the theme
0 (0 Votes)